At Innovu, we value you as a customer. We share your concerns about privacy. We want you to know that we respect your privacy and we protect your information. This Privacy Policy applies to all websites owned and operated by Innovu.

  • We do not sell customer information.

  • We expect persons or organizations that provide services on our behalf to keep your information confidential. We also expect those persons or organizations to use your information only to provide the services we have asked them to perform.

  • We convey to our employees about the need to protect your information. We have established safeguards (these are physical, electronic, and procedural) to protect this information.

Collection of Your Personal Information

At some Innovu sites, we ask you to provide personal information, such as your e-mail address, name, home or work address, or telephone number. We may collect information about your visit, including the pages you view, the links you click, and other actions taken in connection with Innovu sites and services. Additionally, we collect certain standard information that your browser sends to every website you visit, such as your IP address, browser and platform types, domain names, access times, referral data (i.e., the last site or URL you visited before logging into our site and the first site or URL you visit after leaving our site), and your activity while using or reviewing our site.

When you receive newsletters or promotional e-mail from Innovu, we may use Pixel Tags, customized links, or similar technologies to determine whether the e-mail has been opened and which links you click in order to provide you more focused email communications or other information.

Use of Your Personal Information

Innovu collects and uses your personal information to operate and improve its sites and deliver the services or carry out the transactions you have requested. These uses may include: providing you with more effective customer service; making the sites or services easier to use by eliminating the need for you to repeatedly enter the same information; performing research and analysis aimed at improving our products, services, and technologies.

We also use your personal information to communicate with you. We may send certain mandatory service communications such as welcome letters, billing reminders, information on technical service issues, and security announcements. We may also occasionally send you product surveys or promotional mailings to inform you of other products or services available from Innovu and its affiliates.

Personal information collected on Innovu sites and services may be stored and processed in the United States or any other country in which Innovu or its affiliates, subsidiaries or agents maintain facilities, and by using an Innovu site or service, you consent to any such transfer of information outside of your country. While Innovu does not currently conduct business or store personal information in any European Union countries, Innovu will comply with the requirements of the General Data Protection Regulation should they become applicable.

Sharing of Your Personal Information

Except as described in this policy, we will not disclose your personal information outside of Innovu and its controlled subsidiaries and affiliates without your consent. Some Innovu services may be co-branded and offered in conjunction with another company. If you register for or use such services, both Innovu and the other company may receive information collected in conjunction with the co-branded services.

We occasionally hire other companies to provide limited services on our behalf, such as handling the processing and delivery of mailings, providing customer support, hosting websites, processing transactions, or performing statistical analysis of our services. Those companies will be permitted to obtain only the minimum amount of personal information needed to deliver the service. They are required to maintain the confidentiality of the information and are prohibited from using it for any other purpose.

We may access and/or disclose your personal information if we believe such action is necessary to: (a) comply with the law or legal process served on Innovu; (b) protect and defend the rights or property of Innovu (including the enforcement of our agreements); or (c) act in urgent circumstances to protect the personal safety of users of Innovu services or members of the public.

Communication Preferences

You can stop the delivery of future promotional e-mail from Innovu sites and services by following the specific instructions in the e-mail you receive.

Security of Your Personal Information

Innovu is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access, which are located in controlled facilities. If a password is used to help protect your accounts and personal information, it is your responsibility to keep your password confidential. Do not share this information with anyone. If you are sharing a computer with anyone you should always choose to log out before leaving a site or service to protect access to your information from subsequent users.

Collection and Use of Children’s Personal Information

Innovu sites, services, and products are technical in nature and are intended for adult audiences. We do not market any products or services to children under the age of thirteen or knowingly collect any information from children under the age of thirteen. If we become aware that information is or has been submitted by or collected from a child under the age of thirteen, we will delete this information.

Use of Cookies

Innovu websites use “cookies” to enable you to sign in to our services and to help personalize your online experience. A cookie is a small text file that is placed on your hard disk by a web page server. Cookies contain information that can later be read by a web server in the domain that issued the cookie to you. Cookies cannot be used to run programs or deliver viruses to your computer.

Innovu websites use cookies to store your preferences and other information on your computer in order to save you time by eliminating the need to repeatedly enter the same information and to display your personalized content. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to sign in or use other interactive features of Innovu sites and services that depend on cookies.

Use of Pixel Tags

Innovu web pages may contain electronic images known as Pixel Tags—sometimes called single-pixel gifs—that may be used to assist in delivering cookies on our sites and allow us to count users who have visited those pages and to deliver co-branded services. We may include Pixel Tags in promotional e-mail messages or our newsletters in order to determine whether messages have been opened and acted upon.

Innovu may also employ Pixel Tags from third parties in order to help us compile aggregated statistics regarding the effectiveness of our promotional campaigns or other operations of our sites. We prohibit Pixel Tags on our sites from being used by third parties to collect or access your personal information.

Google Analytics

Innovu websites use Google Analytics to help Innovu better understand our customers and how they interact with our websites.  Google Analytics tracks and reports information from your browser about how you use and navigate Innovu websites.  Details about the types of information Google Analytics collects and how it is used can be found here:

Controlling “Spam” or Unsolicited E-mail

Innovu is concerned about controlling unsolicited commercial e-mail, or “spam.” Innovu will not sell, lease, or rent its e-mail subscriber lists to third parties.

General Email Use

E-mail messages are not secure. Our security software does not encrypt e-mail messages. E-mail messages traveling through the internet are subject to viewing, alteration, and copying by potentially anyone on the internet.

Links or Co-Branded Sites

This website may contain links to other sites. Innovu provides links to other sites as a convenience to persons who visit the Innovu sites. If you choose to use the services provided by those sites, you may be asked by those sites to provide certain personally identifiable information (some of which may, on an individual or aggregated basis, be shared with Innovu). Please be aware that Innovu is not responsible for the privacy practices of those sites, even though Innovu’s name or logo may appear on those sites. We encourage you to be aware when you leave our site and to read the privacy policies of each and every website that you visit, as the privacy policies of those sites may differ from ours. Our Privacy Policy applies all websites owned and operated by Innovu.

Changes to This Privacy Policy

We will occasionally update this Privacy Policy to reflect changes in our services and customer feedback. When we post changes to this Policy, we will revise the “last updated” date on this policy. If there are material changes to this Policy or in how Innovu will use your personal information, we will notify you either by prominently posting a notice of such changes prior to implementing the change or by directly sending you a notification. We encourage you to periodically review this policy to be informed of how Innovu is protecting your information. If you are not comfortable with any of the terms or policies described in this Privacy Policy, we ask that you discontinue use of our site.

Inquiries about This Privacy Policy

If you have any questions or comments about this website Privacy Policy. Please contact:

Innovu, LLC
Customer Privacy Inquiries
ATTN: Counsel & HIPAA Compliance Officer
1250 Penn Avenue
Suite 300
Pittsburgh, PA 15222

We'd love to hear from you

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Our Address

1250 Penn Avenue
Suite 300
Pittsburgh, PA 15222

Call Us Now

Office: 412.212.7520
Fax: 844.887.7930

Get In Touch

Email: hello@innovucom
Twitter: @innovullc

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