Support

Innovu’s Standard Support is available weekdays, excluding holidays, from 8:00 am to 8:00 pm Eastern time at no additional charge.

Issues will be generally categorized and handled according to an assigned severity level, as follows:

Severity First Response Time Description / Support Plan
General Guidance 24 hours You have a general development question, or you want to request a feature or functionality.
Production System Impaired 4 hours Important functions of your application are impaired, degraded, or showing data anomalies.
Production System Down 1 hour Your business is significantly impacted. Important functions of your application are unavailable.

Please use our contact form to open a case:




Severity Level: